Privacy Policy

Last updated: April 18, 2026

1. Introduction

Paisa Agent ("we", "our", or "us") is an AI-powered financial assistant that helps you manage event budgets (weddings, construction, parties, and more) and track personal expenses. This Privacy Policy explains how we collect, use, and protect your information when you use our service via WhatsApp, our web dashboard at paisaagent.ai, or connected third-party services such as Gmail.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India, to the extent notified and applicable.

2. Consent

By sending a message to Paisa Agent on WhatsApp, signing in to the web dashboard, or otherwise using the Service, you expressly consent to the collection, use, storage, and processing of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by messaging "delete my data" on WhatsApp or by emailing us. Withdrawal of consent will result in deletion of your data and termination of the Service for your account.

3. Information We Collect

  • Phone number (for WhatsApp communication and authentication)
  • Name and profile information you provide
  • Event details, vendor information, personal expenses, and budget data you share
  • Messages and media you send through WhatsApp
  • Usage data and interaction logs

4. Email Integration (Gmail)

You may optionally connect your Gmail account to allow Paisa Agent to automatically detect bank transaction emails. When you connect Gmail, we request read-only access to your email (the gmail.readonly scope).

What we access:

  • We search only for bank and financial transaction emails (e.g., alerts from banks, UPI, credit card statements).
  • We do not read, store, or process personal, social, or non-financial emails.

How we use this data:

  • Transaction details (amount, merchant, date) are extracted from matching emails using AI.
  • Extracted transactions are shown to you for review before being added to your expenses.
  • Raw email content is processed in memory and is not permanently stored.

Token storage:

  • Your Gmail OAuth tokens are encrypted at rest using AES encryption before being stored.
  • Tokens are used only to access your email on your behalf and are never shared.

You can disconnect your Gmail account at any time from the Settings page. Disconnecting immediately revokes our access and deletes your stored tokens.

5. How We Use Your Information

  • To provide and improve our AI-powered financial management service
  • To send you expense summaries, payment reminders, and budget alerts via WhatsApp
  • To authenticate your identity via OTP
  • To generate reports and analytics for your events and personal budgets
  • To automatically extract transactions from connected email accounts

6. AI and Data Processing

Paisa Agent uses third-party AI models (Google Gemini) to process your messages and extract financial information. Your messages are sent to these AI services for real-time processing only. We do not use your personal financial data to train, fine-tune, or improve any AI models. Conversation context is maintained in our secure database solely to provide you with a coherent and personalized experience.

7. Data Storage and Security

Your data is stored securely on Google Cloud Platform with encryption at rest and in transit. OAuth tokens for connected services are encrypted using AES before storage. We use industry-standard security measures to protect your personal information. We do not sell, rent, or trade your data to third parties.

8. Third-Party Services

We use the following third-party services to operate:

  • Meta / WhatsApp Business API (messaging)
  • Google Cloud Platform (hosting and storage)
  • Google Gemini (AI processing — no data used for model training)
  • Gmail API (read-only email access for transaction detection, when connected by you)
  • Google Cloud Pub/Sub (real-time email notifications)
  • Sentry (error monitoring — no personal financial data is sent)
  • PostHog (product analytics — usage patterns only, no financial data)
  • Langfuse (AI quality monitoring — messages are logged for response quality; no data shared externally or used for training)

Each third-party service processes data in accordance with their own privacy policies. We share only the minimum data necessary for each service to function.

9. Data Retention and Deletion

You can request deletion of your data at any time by messaging "delete my data" on WhatsApp or by emailing us. You can disconnect your Gmail account at any time from Settings, which immediately revokes access and deletes stored tokens. We will delete your personal data within 30 days of receiving your request, except where retention is required by law.

10. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to erasure")
  • Withdraw consent for data processing
  • Nominate another person to exercise these rights on your behalf
  • Lodge a grievance with us or, if unresolved, with the Data Protection Board of India (once constituted under the DPDP Act)

11. Children's Privacy

Paisa Agent is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will promptly delete their data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via WhatsApp or on the dashboard. Your continued use of the service after changes constitutes acceptance of the updated policy. The "Last updated" date at the top reflects the most recent revision.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the Grievance Officer for Paisa Agent can be contacted at: support@paisaagent.ai

We will acknowledge your grievance within 24 hours and resolve it within 30 days of receipt.

14. Contact Us

If you have questions about this Privacy Policy, contact us at: hello@paisaagent.ai

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